After Sales Service
Professional Support & Quality Assurance
Comprehensive after-sales support with 10 years of OEM/ODM experience, ensuring your satisfaction every step of the way
Our Commitment to Excellence
With over 10 years of experience serving premium brands across Europe, America, and emerging markets, we understand that exceptional after-sales service is as important as product quality.
ISO 9001:2015 Certified
Our quality management system ensures consistent excellence in every aspect of our service, from initial consultation to final delivery and beyond.
Comprehensive Service Portfolio
Professional support across all stages of your packaging journey
Quality Assurance
- ISO 2859 standard sampling inspection
- ±0.5mm dimensional tolerance guarantee
- ≥3H surface hardness testing
- ΔE≤1.0 color consistency
Technical Support
- Design optimization consultation
- Material selection guidance
- Production process optimization
- Custom tooling solutions
Logistics Support
- ISTA 1A drop & stack testing
- Global shipping coordination
- Customs documentation support
- Delivery tracking & updates
Warranty & Returns
- Comprehensive quality warranty
- Hassle-free return process
- Rapid replacement service
- Damage claim processing
Maintenance Support
- Care & maintenance guidelines
- Cleaning recommendations
- Storage best practices
- Longevity enhancement tips
Training & Education
- Product handling training
- Quality inspection guidance
- Industry best practices
- Certification support
Service Process
Streamlined support workflow designed for efficiency and satisfaction
Contact & Assessment
Reach out through any channel. We assess your needs within 2 hours.
Analysis & Planning
Our experts analyze the situation and develop a tailored solution plan.
Implementation
Execute the solution with regular updates and progress monitoring.
Follow-up
Ensure satisfaction and provide ongoing support as needed.
Quality Certifications
International standards ensuring the highest quality and safety
ISO 9001:2015
FSC Certified
ROHS Compliant
REACH Certified
FDA Approved
ISTA Tested
Get Support Now
Our dedicated support team is ready to assist you. Reach out through your preferred channel and experience the DianYa difference in customer service.
Phone & WhatsApp
+86 137 9066 9686
Available 24/7
Visit Our Facility
Jinhui Creative Workshop
Jinhuang 1st Road, Nancheng Street
Dongguan City, Guangdong Province, China