After Sales Service

Professional Support & Quality Assurance

Comprehensive after-sales support with 10 years of OEM/ODM experience, ensuring your satisfaction every step of the way

Our Commitment to Excellence

With over 10 years of experience serving premium brands across Europe, America, and emerging markets, we understand that exceptional after-sales service is as important as product quality.

10+
Years Experience
50+
Countries Served
200
Team Members
2M
Boxes Annually
Quality Assurance

ISO 9001:2015 Certified

Our quality management system ensures consistent excellence in every aspect of our service, from initial consultation to final delivery and beyond.

Comprehensive Service Portfolio

Professional support across all stages of your packaging journey

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Quality Assurance

  • ISO 2859 standard sampling inspection
  • ±0.5mm dimensional tolerance guarantee
  • ≥3H surface hardness testing
  • ΔE≤1.0 color consistency
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Technical Support

  • Design optimization consultation
  • Material selection guidance
  • Production process optimization
  • Custom tooling solutions
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Logistics Support

  • ISTA 1A drop & stack testing
  • Global shipping coordination
  • Customs documentation support
  • Delivery tracking & updates
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Warranty & Returns

  • Comprehensive quality warranty
  • Hassle-free return process
  • Rapid replacement service
  • Damage claim processing
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Maintenance Support

  • Care & maintenance guidelines
  • Cleaning recommendations
  • Storage best practices
  • Longevity enhancement tips
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Training & Education

  • Product handling training
  • Quality inspection guidance
  • Industry best practices
  • Certification support

Service Process

Streamlined support workflow designed for efficiency and satisfaction

1

Contact & Assessment

Reach out through any channel. We assess your needs within 2 hours.

2

Analysis & Planning

Our experts analyze the situation and develop a tailored solution plan.

3

Implementation

Execute the solution with regular updates and progress monitoring.

4

Follow-up

Ensure satisfaction and provide ongoing support as needed.

Quality Certifications

International standards ensuring the highest quality and safety

ISO 9001

ISO 9001:2015

FSC

FSC Certified

ROHS

ROHS Compliant

REACH

REACH Certified

FDA

FDA Approved

ISTA

ISTA Tested

Get Support Now

Our dedicated support team is ready to assist you. Reach out through your preferred channel and experience the DianYa difference in customer service.

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Email Support

[email protected]

Response within 2 hours

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Phone & WhatsApp

+86 137 9066 9686

Available 24/7

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Visit Our Facility

Jinhui Creative Workshop
Jinhuang 1st Road, Nancheng Street
Dongguan City, Guangdong Province, China

Quick Support Request