Frequently Asked Questions

We use premium materials including FSC-certified solid wood, MDF boards, PU/microfiber leather, specialty art papers, and PET/ABS plastics. All materials undergo ROHS and REACH environmental testing to ensure safety and compliance.

Our MOQ varies depending on the product type and customization requirements. Typically, it ranges from 500 to 1,000 pieces for standard products. For complex custom designs, the MOQ may be higher. Please contact us for specific requirements.

Standard production lead time is 15-25 working days after order confirmation and sample approval. Complex custom designs may require additional time. We also offer expedited production for urgent orders with additional charges.

Yes, we provide pre-production samples for approval. Sample production typically takes 5-7 working days. Sample costs are charged but can be refunded when you place a mass production order. We recommend sample approval to ensure the final product meets your expectations.

Our products are certified with ISO 9001:2015 Quality Management System, FSC forest certification, ROHS, REACH, and FDA (for food-contact grade paper materials). We maintain strict quality control standards to ensure compliance with international regulations.

Absolutely! With 10 years of OEM/ODM experience, we specialize in custom packaging solutions. Our design team can work with your specifications or create original designs. We offer various customization options including materials, colors, finishes, and branding elements.

We maintain strict quality control with experienced QC personnel on each production line. Our comprehensive testing includes appearance, dimensions, environmental (humidity/temperature), and transportation simulation tests. We follow ISO 2859 sampling standards and use MES production tracking systems for full traceability.

We export to over 50 countries and regions worldwide. We work with reliable logistics partners to provide competitive shipping rates and reliable delivery. We can arrange FOB, CIF, or door-to-door delivery based on your preferences. All products pass ISTA 1A drop and stacking tests to ensure safe transportation.